FAQ
The Questions We Hear Most Often.
Don't see your question? Give us a call or send a quote request. We answer everything personally.
How long does a custom sign take?
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Most projects ship or install four to six weeks from the date we receive written art approval and a 50% deposit. However, more complex signs can take up to 8 weeks.
Do you offer a warranty?
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Yes. We offer an 8-year fit and finish warranty on dimensional HDU (High-Density Urethane) signs installed by Signlanguage Inc.
Do you install in winter?
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We install year-round. Western New York winters and all. We are prepared for any weather and ready to go.
Can you ship a sign anywhere?
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Yes. We crate and ship our signs across the United States, with detailed mounting guides included.
Do you still make wooden signs?
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Redwood is no longer used due to regulation, but we can still produce signs from cedar, mahogany, and other hardwoods on request. The majority of our work today is HDU (High-Density Urethane), which is far more durable, weather-resistant, and often mistaken for real wood.
Can you refurbish an old sign?
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Often, yes, including some of our own original redwood signs from decades back. Send us photos and we will give you an honest assessment.
Is the gold leaf really 23K?
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Yes. We use genuine 23-karat gold leaf imported from Italy. It is the real thing and the depth of shine shows it.
Do you handle permits?
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We will guide you through the permitting process, but feel it is important for the client to be involved. In special circumstances, permitting can be provided through Signlanguage Inc. for a nominal fee.
Do you offer financing?
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Yes. Financing is available through QuickBooks (via Credit Karma). We get paid up front and you can split the cost into monthly payments.
Can I submit AI-generated artwork?
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You can share AI concepts as inspiration, but due to copyright, we cannot reproduce AI artwork without significant alterations. Our designer will use your concept as a starting point and create something original.
Do you do redesign rounds?
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Yes. Up to two design rounds are included at no charge before art approval. Most customers land their final design well within that.
How do I get started?
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Send us a quote request on our Contact page or call (585) 237-2620. We will follow up the same business day with next steps.
